Privacy Policy
Last updated: 21 September 2026
Submariner Diving Center respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website, contact us, make a booking, or submit an enquiry through platforms such as Facebook or Instagram.
1. Who We Are
Submariner Diving Center provides scuba diving, dive courses, private diving experiences and related tourism services in El Nido, Palawan, Philippines.
Website: www.submarinerdiving.com
2. Information We May Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Phone or WhatsApp number
- Travel and diving dates
- Number of guests or divers
- Diving certification and experience
- Diving course or activity preferences
- Accommodation or transport information where relevant to your booking
- Information required for dive safety, certification or participation
- Payment and transaction information
- Communications between you and our team
We may also collect technical information when you use our website, such as your IP address, browser type, device type, pages visited and general website usage information.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Recommend suitable diving activities or courses
- Process and manage bookings
- Communicate booking details, schedules and changes
- Arrange diving, accommodation or related services
- Process payments and deposits
- Maintain safety and operational records
- Provide customer support
- Improve our website, advertising and services
- Send marketing information where you have agreed to receive it
- Meet legal, accounting, regulatory or safety obligations
We do not sell your personal information.
4. Facebook, Instagram and Meta Lead Forms
If you submit an enquiry through a Facebook or Instagram advertisement, Meta may provide the information you entered in the lead form to Submariner Diving Center.
We use this information only to respond to your enquiry, provide information about our diving services and assist you with planning or booking your activities.
Meta may separately process information in accordance with its own privacy policies and terms.
5. Payments
Where you make a payment or deposit, payment information may be processed by third-party payment providers.
Submariner Diving Center does not normally store your complete credit or debit card details on its own systems.
6. Sharing Your Information
We may share relevant information with trusted service providers where necessary to provide your booking or operate our business. These may include:
- Payment providers
- Booking and reservation systems
- Dive certification organisations
- Accommodation or transport providers where arranged on your behalf
- Website, hosting, analytics and marketing providers
- Accounting or professional advisers
We only share information that is reasonably necessary for the service being provided.
We may also disclose information where required by law or a lawful government or regulatory authority.
7. Cookies and Analytics
Our website may use cookies and similar technologies to help the website function, understand visitor behaviour, measure advertising performance and improve our services.
We may use services such as Google Analytics, Google Ads, Meta/Facebook advertising tools and other analytics or marketing platforms.
You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer service, safety records, accounting, legal obligations and legitimate business purposes.
Information that is no longer required may be deleted, anonymised or securely archived as appropriate.
9. Protecting Your Information
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to any legal or operational requirements that require us to retain certain records.
You may also ask us to stop sending you marketing communications at any time.
11. Children and Young Divers
Some of our diving activities are available to children and junior divers. Where personal information relating to a minor is required, we may request information or consent from a parent or legal guardian where appropriate.
12. International Visitors
Many of our guests are international travellers. Your information may be processed using service providers whose systems are located outside the Philippines. Where this occurs, we take reasonable steps to work with reputable service providers and protect your information appropriately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will always be published on this page.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Submariner Diving Center
El Nido, Palawan, Philippines
Website: www.submarinerdiving.com
Email: info@submarinerdiving.com
Phone / WhatsApp: +63 9622593215